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Reconciliation Analyst at NMB Bank PLC

 Employer: NMB Bank PLC

Job Location : Head Office, Dar es Salaam

Job Position: Reconciliation Analyst

Job Purpose:

Be responsible for performing reconciliation of mobile transactions and ensuring customer refunds are completed in a timely manner. Ensure all balances are reconciled and differences settled with Bank of Tanzania, Mobile Network Operators (MNOs) or other financial service providers.

Job Duties and Responsibilities:

  • Conduct periodic global reconciliations and on demand basis of all balances with MNOs/BOT TIPS and ensure all differences are identified and reconciled within the agreed timeframes.
  • Manage daily transactions reconciliation with Mobile Network Operators (MNOs) and other stakeholders to ensure reports are shared as per agreed SLAs and exceptions settled in a timely manner.
  • Supervise processing of mobile banking reconciliation and ensure all reconciliation jobs are accurately processed and in a timely manner.
  • Prepare vouchers for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as per agreed SLA.
  • Prepare vouchers showing computation of monthly commission including all relevant taxes, ensure commission entries are posted in a timely manner as per agreed SLA.
  • Prepare daily mobile banking status/summary reports showing successful, failed (reversed/refunded) and auto reversed transactions.
  • Assist the line manager to prepare periodic (Risk and Compliance Committee and Managements reports) and on demand status/ summary reports for internal circulation.
  • Analyze trends/performance of mobile transactions to identify any technical hitches that require immediate attention from the technical team.

  • Ensure timely and authentic escalation of all issues requiring attention of Line Manager and/or Head of Department.
  • Ensure issues/queries received from Customer Experience and internal customers through NMB Cure are resolved within the agreed turn-around-time (TAT).
  • Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail.
  • Participate in Mobile Banking projects/new products conception as may be deemed necessary.
  • Initiate weekly or Monthly team meetings and drive actions for closure of all issues raised.


Job Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Accounts, Finance, Banking, Business Administration, Risk, or any other business-related field.
  • Understanding of Reconciliation and Banking Operations processes, risks and controls.
  • Working experience of at least 5 years in banking operations or MNOs/Financial service operations with not less than 2 years in a reconciliation role.
  • Conversant in Computer applications; preferably in Excel.
  • Good communication skills; both oral and written.
  • Teamwork/Personal Effectiveness, time management, adaptability.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer


The closing date for submitting applications is 02-Sep-2022.

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